Last updated: May 2025
This Privacy Policy applies to the website and all products and services offered by Ubitap NFC Technologies (002106838-W / 201203049203), including ubitap.com and components.ubitap.com. It describes how we collect, use, store and share your personal information, and your rights in relation to it.
"We stand by the following fundamental principles:"
- We don't ask for your personal information unless we truly need it — we have no interest in your gender, race, religion or income level.
- We don't sell your personal information. Ever. It is shared only as necessary to fulfil your order, comply with the law, or protect our rights.
- We aim to be transparent about what data we collect, why, and who we share it with.
What Information We Collect
Information you provide directly
When you place an order, register an account, or contact us, you may provide:
- Name, email address, phone number and delivery address
- Order details and purchase history
- Payment information (processed securely by third parties — see Section 4)
- Any information you include in messages sent to us via our contact form
Information collected automatically
When you visit our website, we automatically collect certain technical information that web browsers and servers typically make available, including:
- Browser type, language preference and operating system
- Referring website and pages visited on our site
- Date, time and duration of your visit
- Internet Protocol (IP) address
This information is non-personally-identifying on its own and is used to understand how visitors use our website so we can continue to improve it. We may occasionally publish aggregate, anonymised reports based on this data (for example, general trends in site usage).
Newsletter and marketing emails
From time to time we may send newsletters to customers to share company news, new products and special offers. Every marketing email includes clear unsubscribe instructions. You may also opt out at any time by contacting us directly.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery
- To communicate with you about your order, enquiries or support requests
- To send marketing emails where you have not opted out (you may unsubscribe at any time)
- To analyse website usage and improve our products and services
- To detect and prevent fraud or misuse of our services
- To comply with applicable legal obligations
We will not use your personal information for any purpose that is inconsistent with this policy without first obtaining your consent.
How We Share Your Information
We do not sell, rent or trade your personal information. We share your information only in the following circumstances:
- Order fulfilment: Your name and delivery address are shared with our courier partners (e.g. Pos Laju / Pos Malaysia) solely to deliver your order.
- Payment processing: Payment information is passed to our payment service providers (see Section 4). We do not store your credit card or full bank account number.
- Service providers: We use trusted third-party providers to operate our store, process forms and analyse site usage. Each is described in Section 4.
- Legal compliance: We may disclose your information where required by law, regulation, or a valid legal process.
- Business protection: We may disclose information where necessary to protect the rights, property or safety of Ubitap, our customers, or others.
Third-Party Service Providers
We use the following third-party services to operate our website and online store. Each provider has its own privacy policy, and by using our site you acknowledge that your data may be processed by them in accordance with those policies.
Ecwid by Lightspeed
Our shopping cart and order management platform. Handles product listings, checkout, order data and payment routing.
Privacy Policy →Stripe
Processes international credit and debit card payments. Card details are handled directly by Stripe and never stored by us.
Privacy Policy →Payex
Processes domestic card, FPX online banking and eWallet payments for Malaysian customers.
payex.com.my →Formspree
Handles submissions from our contact form. Your name, email and message are sent securely to us via Formspree.
Privacy Policy →Google Analytics
Collects anonymised website usage data (pages visited, session duration, device type) to help us understand how visitors use our site.
Privacy Policy →Pos Laju / Pos Malaysia
Our primary courier for domestic shipments. Your name and delivery address are shared to fulfil your order.
Privacy Policy →We share only the minimum information necessary for each provider to perform their function. We do not grant third parties permission to use your personal information for their own marketing purposes.
Payment Security
We take payment security seriously. All payment transactions are processed by our payment service providers (Ecwid, Payex and Stripe) using industry-standard encryption. We do not store your credit card number, debit card number or full bank account details in our systems at any time.
For bank transfer and DuitNow payments, you initiate the transfer directly through your own banking app or platform. We receive only the transaction confirmation and the amount.
Cookies
A cookie is a small text file stored on your device by a website. Our website uses cookies to improve your browsing experience and to enable key store functionality.
| Type | Purpose | Examples |
|---|---|---|
| Essential | Required for the shopping cart, checkout and login sessions to function. Cannot be disabled without breaking the store. | Ecwid session, cart contents |
| Analytics | Helps us understand how visitors use our site so we can improve it. Data is anonymised and aggregated. | Google Analytics (_ga, _gid) |
| Preferences | Remembers your settings and preferences to improve your experience on return visits. | Language, display preferences |
You can disable cookies in your browser settings at any time. Please note that disabling essential cookies will affect the functionality of our store — you may not be able to add items to your cart or complete a purchase.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for the duration of any ongoing business relationship and for a reasonable period thereafter to comply with our legal obligations, resolve disputes and enforce our agreements.
Order records are retained for a minimum of seven years in accordance with Malaysian accounting and tax requirements. You may request deletion of your personal data at any time (see Section 8), subject to our legal obligations to retain certain records.
Your Rights
You have the following rights in relation to your personal information. To exercise any of these rights, please contact us.
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Ask us to correct any inaccurate or incomplete information we hold.
Right to Erasure
Request deletion of your personal data, subject to our legal obligations to retain certain records.
Right to Unsubscribe
Opt out of marketing emails at any time via the unsubscribe link in any email, or by contacting us directly.
We will respond to all requests within a reasonable timeframe. We may need to verify your identity before processing your request.
Children's Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time at our sole discretion to reflect changes in our practices or for other operational, legal or regulatory reasons.
Your continued use of this website following the posting of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically. The "Last updated" date at the top of this page reflects when the policy was most recently revised.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please get in touch:
- Ubitap NFC Technologies (002106838-W / 201203049203)
- No. 15 Jalan 2/1A, 43650 Bandar Baru Bangi, Selangor, Malaysia
- Via our Contact Form
This policy is governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.