Last updated: May 2025
Processing & Dispatch
cutoff time
delivery in Malaysia
free shipping
Orders placed online before 11am on Monday–Friday (excluding public holidays) are dispatched the same day. Once shipped, you will receive an email with your tracking number.
Shipping and handling charges are calculated based on the type, quantity and weight of the products in your order. The charges cover postage, packaging materials, order consolidation, verification and sorting.
"Our shipping and handling charges closely reflect the actual cost — this is how we keep our product prices competitive for our customers."
If we are ever unable to dispatch within the stated timeframe due to unforeseen circumstances, we will contact you in advance to make alternative arrangements. If your order hasn't arrived after a reasonable amount of time, please get in touch and we will help trace it.
Please note that once a parcel is handed to the courier, Ubitap has no control over and gives no guarantee in relation to the courier company's performance or delivery timelines.
Malaysia Deliveries
Our primary courier is Pos Laju / Pos Malaysia. Depending on operational requirements, we may use other courier companies from time to time. All options are trackable.
International Shipping
We ship worldwide. If your country is not listed as a shipping option at checkout, please contact us and we will find the most viable shipping method for your location.
Customs, duties & taxes are the buyer's responsibility. International orders may be subject to customs clearance delays. Any taxes, import duties, handling fees or customs clearance charges levied by your country's government are not included in the shipping charge and must be paid by the recipient. These charges are outside our control.
Shipment Insurance
Insurance is not included by default
Shipment insurance is not included in our standard shipping charges. Without insurance, compensation for any loss or damage to a parcel is limited to the courier company's standard maximum liability, which may not cover the full value of your order.
If you would like to add shipment insurance to your order — particularly for high-value items — please contact us before placing your order for a quote.
General Notes
- Shipping options and charges are calculated and presented at checkout based on your location and order contents.
- For international destinations not listed at checkout, contact us and we will quote you directly.
- Once your order is shipped, a tracking number will be sent to your registered email address.
- If your parcel hasn't arrived after a reasonable time, contact us and we will assist in tracing it with the courier.
- Ubitap has no control over and gives no guarantee in relation to the performance or timelines of the postal or courier companies we engage.
- For time-sensitive orders, we recommend selecting Express Courier and placing your order before 11am on a business day.